Terms & Conditions

1. Information We Collect

We collect personal information when you voluntarily provide it to us and automatically when you use our services.

a) Information You Provide Directly

Contact information: name, email address, phone number, postal address
Professional information: licensure/certification details, work history, clinical credentials, training records
Account credentials: username, password (securely stored)
Communications: messages you send to us (via contact form, email, etc.)
Application/Onboarding Data: resumes/CVs, identification documents, background check data, references
Payment/Billing Information: bank or payment account details when applicable for contractors

b) Information Collected Automatically

Log data: IP address, browser type, pages visited, time and date of visit, referring/exit pages
Device information: operating system, device type, browser version
Cookies and tracking technologies: to improve user experience and site analytics

2. How We Use Your Information

We use collected information for the following purposes:

To provide, manage, and improve our staffing, training and contractor services
To facilitate clinician onboarding, credential verification, compliance, scheduling, and payments
To communicate with you: confirm requests, send updates, newsletters (if you opt in), support responses
To analyze site usage and trends, monitor and improve website performance and security
To detect, prevent, and respond to fraud, unauthorized access or other security issues
To comply with legal obligations (e.g. background checks, credential verifications, licensing regulations)

3. Legal Basis for Processing (where applicable)

If subject to data protection laws which require a legal basis for processing (e.g. GDPR), we rely on one or more of the following:

Consent: when you opt-in to receiving communications or course/training alerts
Contract performance: to fulfill our agreement with clients, clinicians, or facilities
Legal compliance: to meet our obligations (e.g. credential verification, regulatory requirements)
Legitimate interests: to ensure the safe, efficient, and secure delivery of our services

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect usage data, help with navigation, remember preferences, and analyze site traffic.

You can typically disable cookies through your browser settings; however, doing so may limit your ability to access certain features of the website.

5. Disclosure of Information

We may share your personal information with third parties under the following circumstances:

With service providers who assist in onboarding, credential verification, background checks, scheduling, payments, or training platform delivery
With facilities, clients, or families to coordinate clinician assignments and home-care services
With legal and regulatory authorities as required (e.g. credentialing boards, licensing bodies)
In connection with a business transaction (e.g. merger, acquisition, sale of assets) — in which case we will ensure safeguards or notify you as required
With your consent or direction

All third-party service providers are contractually required to protect your information and may only use it for purposes we specify.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information. These safeguards include encryption, access controls, secure servers, and regular security audits. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Retention of Data

We retain your personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. When information is no longer needed, we will securely delete or anonymize it in accordance with industry standards.

8. Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

The right to access or request a copy of records we hold about you
The right to correct or update inaccurate or incomplete information
The right to delete or restrict processing of your information
The right to object to certain processing (e.g. marketing communications)
The right to opt out of cookies or direct marketing
The right to withdraw consent (where applicable)

If you wish to exercise any of these rights, please contact us at [privacy@vitalhealthstaffing.org] (or an alternate contact address).

9. International Transfers

If we transfer personal information to other countries (e.g. service providers outside of Pakistan), we will take appropriate measures to ensure your data is protected consistent with this policy and applicable law.

10. Third-Party Links

Our website may contain links to other websites not operated by us (for example training platforms or credentialing verification services). We are not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies.

11. Children’s Privacy

Our services are intended for clinicians, health-care facilities, and families. We do not knowingly collect or solicit personal information from children under age 16. If you believe we have collected information from a child, please contact us, and we will promptly delete the data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the “Last Updated” date above and, where appropriate, provide notice via email or website notification. Your continued use of our site or services after such updates indicates your acceptance of the updated policy.